Insurance and Warranty Claims

As stated in our Terms and Conditions of Service:

Warranty and Insurance Work:

7.1 At Scanlan RV Marine, we are dedicated to assisting customers with manufacturer warranties, extended warranties, and insurance claims. Our goal is to make this process as smooth and transparent as possible.

7.2 To facilitate this process, we charge a Warranty/Insurance Service Claim Fee of $260. This fee will be refunded once the claim has been paid by your warranty or insurance provider, provided it is covered and not part of your deductible.

7.3 If your warranty or insurance claim does not cover certain items listed in the claim, you will be responsible for these costs upon the completion of the work. For example, some providers do not cover service call fees, which must be paid by the customer.

7.4 Types of Claims We Handle:

7.4.1 Manufacturer Warranties: These cover a wide range of RV and boat components and issues resulting from design flaws or defects not caused by the owner.

7.4.2 Extended Warranties: Coverage purchased to protect your RV or boat after the manufacturer's warranty expires.

7.4.3 Insurance Claims: Typically used for damages or losses to your RV or boat resulting from accidents, collisions, or other unexpected incidents.

7.5 Steps to Initiate a Warranty or Insurance Claim:

7.5.1 Confirm Coverage: Before contacting Scanlan RV Marine, verify with your warranty or insurance provider that your specific issues are covered. If applicable, you can initiate a claim directly with them at this time.

7.5.2 Email Required Information: Once your coverage is confirmed, email the following details to contact@scanlanrvmarine.com:

Your name
Your phone number
RV or boat manufacturer name
RV or boat model number
VIN (Vehicle Identification Number)
RV or boat purchase date
Mileage (if applicable)
Warranty or insurance company name
Warranty or insurance company contact information (phone and/or email)
Warranty or insurance company contact name (if available)
Warranty or insurance policy expiration date
Claim number (if applicable)

7.5.3 Schedule an Appointment: Once we receive your information, we will schedule an appointment to diagnose and document the issue.

7.5.4 Coordination and Repairs: After the diagnosis, we will coordinate with your warranty or insurance provider to secure claim approval. Repairs will proceed only after receiving authorization.