Terms and Conditions of Service
1. Agreement to Terms: By utilizing the services of Scanlan Marine RV (“Company”), you (“Customer”) agree to the following terms and conditions. These terms govern all services provided by the Company and are subject to Arizona state law. The Company reserves the right to modify, update, or amend these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website or other official communication channels. It is the Customer’s responsibility to review these Terms periodically to stay informed about any updates. Continued use of our services after any modifications constitutes acceptance of the revised Terms and Conditions.
2. Services Provided: The Company provides mobile repair and maintenance services for boats and recreational vehicles (RVs). Services include, but are not limited to:
Diagnostic and repair services;
Preventative maintenance;
Installation of parts and accessories.
Disclaimer for Repairs: Diagnosing and repairing RVs and boats, particularly older or poorly maintained models, can be complex and costly. A thorough inspection and diagnosis are required to determine the most effective and cost-efficient solution. While we prioritize affordable repair and replacement options, unforeseen issues may arise, potentially expanding the scope of work. The full extent of necessary repairs may not be clear until diagnostics are complete. Customers will receive a detailed estimate and must approve all work before repairs proceed.
3. Scheduling and Cancellations:
3.1 Scheduling: Services are by appointment only. The Company will provide an estimated arrival time and notify the Customer of any delays.
3.2 No-Show/Late Policy: Customers who do not show up for their scheduled appointment or who are more than 15 minutes late to their scheduled appointment may be considered a no-show and may be charged a no-show fee of $260.
3.3 Cancellations: Cancellations must be made at least 24 hours before the scheduled appointment. Failure to provide notice may result in a cancellation fee of $260.
4. Estimates and Payment:
4.1 Estimates: The Company will provide an estimate before starting any work and are valid for 30 days. Estimates are subject to change if additional issues are identified during service. No work will be completed without Customer approval.
4.2 Payment: Payment is due upon completion of the service unless otherwise agreed in writing. The Company accepts cash, Venmo, credit/debit cards, and checks. Late payments are subject to a fee of 1.5% of the total balance owed per month. Accounts more than 60 days past due may be subject to collection efforts, including legal action.
4.3 Prepayment: Prepayment may be required for parts, extensive repairs, or special orders.
4.4 Service Call Fee: The Company may charge an initial service call fee of $110 for the first appointment related to a service or repair request. In the event a repair cannot be completed during a single trip or if the Company is required to come back regarding the same repair, the Company does not impose this fee, as long as the return trip is for the original request.
4.5 Travel Charges: Travel over 25 miles from Company’s location is subject to additional travel charges, service fees, and minimum labor time (30 minutes). Such charges may be due at the time of scheduling.
4.6 Credit Card Surcharge: Credit card payments may be subject to a 2.9% processing fee.
4.7 Returns and Refunds: Certain parts and products may be eligible for a refund, provided they are in original condition and accompanied by a receipt. Company reserves the exclusive right to determine what parts or products are eligible for refunds. Certain parts and products may include restocking fees.
5. Customer Responsibilities:
5.1 Access: The Customer must provide safe and reasonable access to the vehicle or vessel for the Company to perform the services.
5.2 Accurate Information: The Customer must disclose all known issues and provide accurate information about the vehicle or vessel.
5.3 Safety: The Customer must ensure that the repair area is safe and free of hazards.
6. Warranty on Work Performed:
6.1 Service Warranty: The Company warrants that all services will be performed in a workmanlike manner and in accordance with industry standards. This warranty is valid for a period of 90 days from the date of service.
6.2 Parts Warranty: Parts installed by the Company are covered by the manufacturer’s warranty, if applicable. The Company does not provide additional warranties on parts.
6.3 Exclusions: This warranty does not cover:
Normal wear and tear;
Damage caused by misuse, negligence, or accidents;
Customer-supplied parts and materials;
Issues arising from unauthorized repairs or modifications.
6.4 Warranty Claims: Warranty claims must be submitted in writing to the Company within the warranty period. The Company reserves the right to inspect and verify any warranty claim before offering a remedy.
7. Warranty and Insurance Work:
7.1 At Scanlan RV Marine, we are dedicated to assisting customers with manufacturer warranties, extended warranties, and insurance claims. Our goal is to make this process as smooth and transparent as possible.
7.2 To facilitate this process, we charge a Warranty/Insurance Service Claim Fee of $260. This fee will be refunded once the claim has been paid by your warranty or insurance provider, provided it is covered and not part of your deductible.
7.3 If your warranty or insurance claim does not cover certain items listed in the claim, you will be responsible for these costs upon the completion of the work. For example, some providers do not cover service call fees, which must be paid by the customer.
7.4 Types of Claims We Handle:
7.4.1 Manufacturer Warranties: These cover a wide range of RV and boat components and issues resulting from design flaws or defects not caused by the owner.
7.4.2 Extended Warranties: Coverage purchased to protect your RV or boat after the manufacturer's warranty expires.
7.4.3 Insurance Claims: Typically used for damages or losses to your RV or boat resulting from accidents, collisions, or other unexpected incidents.
7.5 Steps to Initiate a Warranty or Insurance Claim:
7.5.1 Confirm Coverage: Before contacting Scanlan RV Marine, verify with your warranty or insurance provider that your specific issues are covered. If applicable, you can initiate a claim directly with them at this time.
7.5.2 Email Required Information: Once your coverage is confirmed, email the following details to contact@scanlanrvmarine.com:
Your name
Your phone number
RV or boat manufacturer name
RV or boat model number
VIN (Vehicle Identification Number)
RV or boat purchase date
Mileage (if applicable)
Warranty or insurance company name
Warranty or insurance company contact information (phone and/or email)
Warranty or insurance company contact name (if available)
Warranty or insurance policy expiration date
Claim number (if applicable)
7.5.3 Schedule an Appointment: Once we receive your information, we will schedule an appointment to diagnose and document the issue.
7.5.4 Coordination and Repairs: After the diagnosis, we will coordinate with your warranty or insurance provider to secure claim approval. Repairs will proceed only after receiving authorization.
8. Liability Limitations:
8.1 The Company is not liable for indirect, incidental, or consequential damages, including but not limited to loss of use, loss of revenue, or loss of personal property.
8.1 The Company’s total liability is limited to the amount paid for the specific service rendered.
9. Indemnification: The Customer agrees to indemnify and hold the Company harmless from any claims, damages, or liabilities arising from the Customer’s breach of these terms, misuse of the repaired vehicle or vessel, or failure to disclose relevant information.
10. Governing Law and Jurisdiction: These Terms and Conditions are governed by the laws of the State of Arizona.
11. Customer Satisfaction: Your satisfaction is our priority. If you’re not happy with our service, please let us know so we can make it right. We strive to resolve any disputes amicably. If a resolution cannot be reached, the parties agree to refer the matter to a third-party mediator. If mediation is unsuccessful, the parties agree to binding arbitration. Any dispute resolution proceeding shall be conducted in Maricopa County, Arizona. The non-breaching party may seek reimbursement of their reasonable costs and fees incurred and associated with the dispute resolution process.
12. Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
13. Entire Agreement: These Terms and Conditions, including any invoices and estimates, constitute the entire agreement between the Customer and the Company concerning the services provided and supersede all prior agreements, representations, or understandings.