Terms and Conditions of Service
1. Agreement to Terms:
By requesting or using the services of Lakeside RV Marine, a DBA of Scanlan RV Marine LLC (“Company”), the customer (“Customer”) agrees to these Terms and Conditions. These Terms and Conditions govern all services provided by the Company and are subject to Arizona law.
The Terms and Conditions in effect at the time the Customer authorizes services will apply to that service or repair. The Company may update these Terms and Conditions from time to time. Updated terms will apply to future services and will not modify terms already agreed to for services previously authorized.
2. Services Provided:
2.1 Services: The Company provides repair, maintenance, diagnostic, inspection, and installation services for boats and recreational vehicles (RVs). Services may include, but are not limited to:
Diagnostic and repair services;
Preventative maintenance;
Inspection and testing;
Installation or replacement of parts and accessories;
Electrical, mechanical, plumbing, and related service.
2.2 Repairs and Diagnostics: Diagnosing and repairing boats and RVs, particularly older, modified, damaged, or poorly maintained vehicles or vessels, can be complex and may reveal additional problems or required repairs. The full extent of necessary repairs may not be known until diagnostics, disassembly, testing, or inspection is completed.
Estimates are based on the information and condition reasonably known at the time the estimate is prepared and are not a guarantee of the final cost. If additional repairs, parts, labor, or services are identified, the Company will notify the Customer and obtain approval before performing additional work, except where otherwise authorized in writing by the Customer.
The Company will make reasonable efforts to identify and communicate necessary repairs and provide cost-effective repair options when available.
3. Scheduling and Cancellations:
3.1 Scheduling: Services are provided by appointment only. The Company will provide an estimated appointment or arrival time. Appointment times are estimates and may be affected by delays, weather, parts availability, emergency repairs, or other circumstances beyond the Company's control.
3.2 No-Show/Late Arrival: If the Customer is not available or the Company is unable to access the vehicle or vessel at the scheduled appointment time, the appointment may be considered a no-show. Customers who arrive more than 15 minutes late may also be considered a no-show if the delay prevents the Company from performing the scheduled service. A no-show fee equal to 1 hour of the Company's current standard labor rate may be charged.
3.3 Cancellations: Cancellations made at least 24 hours before the scheduled appointment will not be charged a fee. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee equal to 1/2 hour of the Company's current standard labor rate.
3.4 Rescheduling and Waiver: The Company may waive or reduce a cancellation or no-show fee at its discretion when circumstances warrant. Rescheduling an appointment does not automatically waive an applicable cancellation or no-show fee.
4. Estimates and Payment:
4.1 Estimates: The Company will provide an estimate before starting work when reasonably practicable. Estimates are valid for 30 days unless otherwise stated and are based on the information and condition reasonably known at the time the estimate is prepared. Estimates are not a guarantee of the final cost and may change if additional issues, parts, labor, or services are identified during diagnostics, inspection, disassembly, or repair. No additional work will be performed without Customer approval, unless otherwise authorized in writing.
4.2 Prepayment: The Company may require prepayment or a deposit for parts, extensive repairs, special-order items, or other services. The amount and payment terms will be communicated to the Customer before the applicable work or order is initiated.
4.3 Payment Terms, Delinquency Fees and Finance Charges: Payment is due upon completion of the service unless otherwise agreed to in writing. The Company accepts cash, Venmo, credit/debit cards, and checks.
Consumer Accounts: For services provided primarily for personal, family, or household purposes, an unpaid balance may be subject to a delinquency fee as permitted by Arizona law. The Company will provide the notices required by applicable law before imposing a delinquency fee.
The delinquency fee will be:
$5.00 on an unpaid balance of $25.00 or less; or
For an unpaid balance greater than $25.00, the greater of $10.00 or 5% of the unpaid balance.
The Company may also charge interest on overdue balances at a rate of 2% per month (24% annually). Interest will be calculated on the unpaid principal balance and will not compound.
Commercial Accounts: For services provided primarily for business or commercial purposes, an unpaid balance may be subject to a delinquency fee and interest at the rates stated in these Terms and Conditions, subject to applicable Arizona law.
Collection: Accounts that remain unpaid may be referred to a collection agency or attorney for collection. The Customer agrees to pay reasonable collection costs, court costs, and reasonable attorney's fees to the extent permitted by applicable law. Where permitted by Arizona law, the Company may also charge a collection fee for sending an employee, agent, or contractor to the Customer's premises to collect payment.
Nothing in this section authorizes a charge greater than the maximum amount or rate permitted by applicable law. If applicable law establishes a lower maximum, the charge will automatically be reduced to that maximum.
4.4 Non-Payment and Authorization to Remove Installed Parts: The Customer acknowledges and agrees that all parts, components, and materials (“Parts”) installed by the Company remain the property of the Company until paid for in full. In the event the Customer fails to pay in full for the services rendered, including labor and installed Parts in accordance with these terms and conditions, the Customer hereby expressly authorizes the Company to:
Repossess or remove any installed Parts from the vehicle or vessel, whether located on the Customer's property or a third-party site; and
Enter upon the premises where the vehicle or vessel is located, with reasonable notice and during regular business hours, for the purpose of removing said Parts.
The Customer waives any claim of trespass or damages for such removal and agrees to hold the Company harmless from any resulting damage caused by the removal of unpaid Parts, provided the Company uses commercially reasonable care in the removal process.
Nothing in this clause limits the Company’s right to pursue additional legal remedies, including enforcement of a mechanic’s lien under A.R.S. § 33-981, to secure payment for labor, materials, and services rendered.
4.5 Service Call Fee: The Company may charge a mobile service call fee for the initial service or repair appointment. No additional service call fee will be charged for return visits required to complete the original service or repair. A new service call fee may apply if the return visit is for a separate service or repair request or is required due to circumstances outside the Company's control.
4.6 Travel Charges: Travel beyond 25 miles from the Company's primary location may be subject to additional travel charges and applicable minimum labor charges. Travel charges and applicable minimum labor charges will be disclosed to the Customer before scheduling when reasonably practicable and may be due at the time of scheduling.
4.7 Credit Card Surcharge: Credit card payments may be subject to a 2.9% processing fee, where permitted by law and card-network rules.
4.8 Returns and Refunds: Eligible parts and products may be returned for a refund if they are in original, unused condition and accompanied by a receipt. Restocking fees may apply. The Company reserves the right to determine eligibility for returns and refunds.
4.9 Storage: Once the Customer has been notified that the vehicle or vessel is ready for pickup, storage charges may apply if it remains at the Company's facility. Storage charges will be disclosed to the Customer and are the Customer's responsibility.
4.10 Diagnostic Charges: Diagnostic and inspection time is billable whether or not the Customer authorizes subsequent repairs.
5. Customer Responsibilities:
5.1 Access: The Customer must provide safe and reasonable access to the vehicle or vessel for the Company to perform the services.
5.2 Accurate Information: The Customer must disclose all known issues and provide accurate information about the vehicle or vessel.
5.3 Safety: The Customer must ensure that the repair area is safe and free of hazards.
5.4 Customer-Supplied Parts: The Company is not responsible for defects, fitment, compatibility, performance, or warranty claims related to customer-supplied parts or materials.
5.5 Personal Property: Customers are responsible for removing valuables and personal belongings from the vehicle or vessel before service. The Company is not responsible for loss of or damage to personal property left inside.
6. Warranty on Work Performed:
6.1 Service Warranty: The Company warrants that services will be performed in a workmanlike manner. This warranty is valid for 90 days from the date of service and applies only to the work performed by the Company.
6.2 Parts Warranty: Parts installed by the Company are covered by the manufacturer's warranty, if applicable. The Company does not provide any additional warranty on parts.
6.3 Exclusions: This warranty does not cover:
Normal wear and tear;
Damage caused by misuse, negligence, or accidents;
Customer-supplied parts or materials; or
Issues resulting from unauthorized repairs or modifications.
6.4 Warranty Claims: Warranty claims must be submitted in writing within the warranty period. The Company reserves the right to inspect and verify the claim before determining the appropriate remedy.
7. Warranty and Insurance Work:
7.1 Warranty/Insurance Claim Fee: A Warranty/Insurance Claim Fee may be charged for processing and administering warranty or insurance claims. The fee will be refunded if the claim is approved and the warranty or insurance provider reimburses the fee, provided the fee is not included in or applied toward the Customer's deductible or other customer responsibility.
7.2 Customer Responsibility: The Customer is responsible for all charges not covered by the warranty or insurance provider, including deductibles, non-covered repairs, parts, labor, and service or diagnostic fees.
7.3 Claim Authorization: Repairs related to a warranty or insurance claim will not proceed until required authorization is received from the warranty or insurance provider. The Customer remains responsible for payment if the claim is denied, partially approved, or otherwise not paid by the provider.
7.4 Types of Claims We Handle:
7.4.1 Manufacturer Warranties: These cover a wide range of RV and boat components and issues resulting from design flaws or defects not caused by the owner.
7.4.2 Extended Warranties: Coverage purchased to protect your RV or boat after the manufacturer's warranty expires.
7.4.3 Insurance Claims: Typically used for damages or losses to your RV or boat resulting from accidents, collisions, or other unexpected incidents.
7.5 Warranty and Insurance Claim Process
7.5.1 Confirm Coverage: The Customer is responsible for confirming coverage with the warranty or insurance provider and providing the Company with the required claim information.
7.5.2 Required Information: The Customer must provide their contact information, vehicle or vessel information, warranty or insurance provider information, and claim number, if applicable.
7.5.3 Appointment: Once the required information is received, the Company will schedule an appointment to diagnose and document the issue.
7.5.4 Authorization and Repairs: The Company will coordinate with the warranty or insurance provider as needed. Repairs will begin only after required authorization is received. The Customer remains responsible for any charges not covered or paid by the provider.
8. Liability Limitations:
8.1 The Company is not liable for indirect, incidental, special, or consequential damages, including loss of use, loss of revenue, or loss of personal property, to the extent permitted by law.
8.2 To the extent permitted by law, the Company's total liability arising from any service or repair is limited to the amount paid by the Customer for the specific service giving rise to the claim.
9. Authorization for Documentation:
The Customer authorizes the Company to photograph or video the vehicle or vessel as reasonably necessary for diagnosis, documentation, warranty, insurance, or service purposes. Such photographs and videos may be retained as part of the Customer's service records.
10. Privacy and Data Use:
The Company collects customer information as necessary to provide services, process payments, and communicate with customers. Customer information will not be sold or shared except as necessary to provide services, process transactions, fulfill warranty or insurance claims, or as required by law.
11. Indemnification:
The Customer agrees to indemnify and hold the Company harmless from claims, damages, or liabilities arising from the Customer's breach of these Terms and Conditions, misuse of the vehicle or vessel, or failure to disclose relevant information, to the extent permitted by law.
12. Governing Law and Jurisdiction:
These Terms and Conditions are governed by the laws of the State of Arizona. Any legal action arising from these Terms and Conditions shall be brought in Maricopa County, Arizona.
13. Customer Satisfaction / Dispute Resolution:
Your satisfaction is important to us. If you are not satisfied with our service, please let us know so we can work to make it right. We strive to resolve concerns and disputes amicably. If a resolution cannot be reached, the parties agree to first attempt mediation. If mediation is unsuccessful, the dispute shall be resolved by binding arbitration in Maricopa County, Arizona, unless otherwise required by law. The non-breaching party may seek recovery of reasonable costs and fees to the extent permitted by law.
14. Severability:
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15. Force Majeure:
The Company is not liable for delays or failure to perform services caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, fire, flood, government actions, labor disputes, supply shortages, transportation delays, pandemics, or other unforeseen circumstances. In such cases, the Company's obligations may be delayed, suspended, or reasonably adjusted for the duration of the circumstance.
16. Entire Agreement:
These Terms and Conditions, together with any approved estimates, invoices, and other written authorizations, constitute the entire agreement between the Customer and the Company regarding the services provided and supersede all prior agreements, representations, or understandings.
Revised: October 6, 2026